You are currently viewing Healthcare Reporting Dashboard For UK-based Caregiver Provider [Case Study]

Healthcare Reporting Dashboard For UK-based Caregiver Provider [Case Study]

Healthcare Reporting Dashboard For UK-based Caregiver Provider [Case Study]

For the healthcare industry like any other, disparate data sources pose as the biggest bottlenecks for effective decision-making. They hamper the gathering of real-time insights for analysis with regards to key performance indicators – both operational & financial. The key metrics would include performance input on business divisions by the nature of their services, region spread & revenues earned. Modern-day healthcare analytics and professional dashboard created using Power BI can provide a single platform with a holistic view. They help gather data on varied KPIs across diverse sources to present stakeholders with a deep-dive into their business performance.

Explore how we helped a UK-based healthcare provider leverage Microsoft’s Power BI tool to track the performance of their caregivers, and services offered for the region.

Project Overview

A UK-based healthcare solution provider for carers & clients wanted to develop a dedicated healthcare dashboard. It would enable assessing the performance of caregivers, their service spread & more. As the Microsoft Gold Certified Partner with diverse experience, KenmugRage helped with the development of a healthcare dashboard in Power BI.


  • Manual & siloed reporting process on excel sheets
  • Inability to drill down & benchmark targets for carer performance
  • No real-time insights on revenue forecast to make projections


We developed a healthcare Power BI dashboard that now helps the customer drill down on the defined KPIs to track active carers. With a comprehensive view, the customer can even pinpoint & identify why a certain area/region has more carers serving clients, which services are gaining the most traction & how they can better engage with clients.

Listed below are some of the important dashboards developed with their core KPIs:


  • Active carers/clients across the location with graphical representation
  • Revenue breakup
  • Clients & carer pipeline
  • Contracts
Power BI-based Healthcare Dashboard Screenshot


  • Carer by location
  • Work volume- week/month/QoQ
  • New caregiver sign-up
  • Services managed/booked


  • Client sign-up
  • Transaction update
  • Revenue chart – client-value, growth, map
  • Client grievance tally with action point status
Power BI Healthcare Dashboard for Caregivers


  • Main dashboard – pending, in-process payment status
  • Revenue projections vs actuals
  • Contract status – new/old with historic data
  • Carer payment update
  • Payment error rectification
  • Refund update
  • Third-party payment integration


  • 54% improvement in resource planning & allocation
  • 42% ease in the mapping of revenue projection vs achieved
  • 50% improvement in business decision making

Customer Profile

A UK-based healthcare provider with a dedicated online carer platform.


Power BI

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